Frequently Asked Questions

Everything you need to know about shopping with Canada Wide Marketplace.

Where do you ship to?

We currently ship to all provinces and territories across Canada. Shipping rates and delivery times may vary based on your specific location and the size of your order.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products on your site authentic?

Yes, Canada Wide Marketplace only sources products from verified distributors and manufacturers to ensure that every item we sell is 100% authentic and of the highest quality.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our support team within 1 hour of purchase.